Refund & Return Policy

Last updated: July 2026

Because our products are research materials, returns are limited for safety and integrity reasons. Please read this policy carefully.

1. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at support@nexoracellular.com within 7 days of delivery with your order number and clear photos of the product and packaging. Once verified, we will provide a replacement or full refund at our discretion.

2. Non-returnable items

For safety and product-integrity reasons, we cannot accept returns of products that have been:

Opened, used, or had their seal broken;
Improperly stored (e.g., not kept at required temperature);
Purchased as special-order or custom items.

3. Order cancellations

Orders may be cancelled for a full refund before they are shipped.
Once shipped, an order cannot be cancelled but may qualify under Section 1 if it arrives damaged or incorrect.
Pre-order items may be cancelled any time before they ship.

4. Refunds

Approved refunds are issued to the original payment method.
Card/ACH/eCheck refunds typically post within 5–10 business days after approval.
Cryptocurrency (BTC) payments are refunded in USD-equivalent or BTC at our discretion; because crypto transactions are final and prices fluctuate, refund amounts may differ from the original amount paid.

5. Non-delivery

If tracking shows non-delivery or a lost package, contact us within 15 days so we can open a carrier claim and arrange a replacement or refund.

6. How to start a return or refund

Email support@nexoracellular.com with your order number and reason. Do not ship anything back until we provide a return authorization and instructions.